Policies

Room Rates: Room rates assume single or double occupancy and include morning juice and coffee, a full breakfast and complimentary use of common areas at our Rockland B&B and guest pantry areas stocked with soda, juice and homemade pies. Room rates are reviewed periodically and subject to change. Nightly rack rates for rooms will vary for specific dates. Higher rates prevail for select peak dates, summer season (June through September), fall foliage, holidays and special events, etc… Approximate room rate ranges are listed on the amenities grid. Please call the inn for rates for a specific date or check on the reservation calendar for the dates you are interested in.

Although every effort is made to keep all stated rates on the internet and in print accurate, stated rates by the inn in affect at time of booking will supersede any rates printed on the website, print material or other sources that are outdated or in error. We appreciate you bringing any rate discrepancies to our attention.

The inn has guest rooms available on the second or third floors of the inn or carriage house building that are assessable only by stairs as there is no elevator on premise. The owners or staff will gladly assist you with luggage. If you are in need of handicapped accessible accommodations we will gladly refer you to another member property in Rockland that has first floor accommodations, wheelchair ramp and accessible bathroom.

Advanced Reservations: Advanced reservations are strongly recommended so that you are able to visit us on your preferred date and stay in your preferred guest room at our Rockland / Camden Maine area lodging.

Advanced Deposit: A deposit in the amount of one night or 50% of the stay, whichever is greater, is required at time of booking. If paying by check or money order, your reservation will be held for seven days for the check to be received. If using a Berry Manor Inn gift certificate a valid credit card to hold the reservation will still be required if the amount of the gift certificate does not equal the entire reservation cost. Please note that advanced deposits are charged automatically when booking online. If you are trying to use a gift certificate for your stay you will need to call the inn directly if the amount of the gift certificate is equal or greater than the cost of your stay. Advanced deposits cannot be credited back to cover gift certificates.

Cancellation Policy: As a small property cancellations affect us greatly. In the unfortunate event that you must change or cancel any part of your reservation, notice of 10 days or greater is required to refund the advanced deposit (less $35 processing fee). Guests will be responsible for all charges as originally booked if changes or cancellations are received less than ten days of the stated arrival. If cancellation is a possibility we would suggest the purchase of travel insurance. The cancellation policy for the Maine Lobster Festival, North Atlantic Blues Festival, Maine Boats and Harbor Festival, Pies on Parade, certain holidays and group events require a 21 to 30 day (Festival/Event specific) cancellation notice for a refund of your advanced deposit less administrative handling fee.

Check-In/Check Out Times: Our preferred check-in time is anytime between 3 and 8 p.m. and check-out time is 11 am… If you know that you will be arriving after 8 pm., please call the inn to make arrangements for a late check-in. Early check-ins may be considered only with advanced notice. Likewise if you require a later check-out; please make arrangements in advance with your innkeeper. The inn has a small window of time between check-out and check-in time to prepare our inn for our new arrivals and to bake fresh pies!! We greatly appreciate your respect for both our 11 am check out time and our 3 pm check in time. We recognize travel schedules have variability and will gladly offer to store your luggage, allow you to park your car on premise or give you access to our common areas including powder room to facilitate this schedule.

Smoking: The Berry Manor Inn is a smoke-free Rockland ME bed and breakfast inn. There is no smoking allowed inside the buildings. Smoking is allowed outside at designated areas. The inn reserves the right to charge the credit card on file $250 fee to cover the cost of deep cleaning and/or replacing upholstered furniture, window treatments, rugs and bedding if it is determined that a guest has violated the inn’s policy and smoked in any location inside the inn.

Children: Although guests with young children are welcome at our Rockland B&B, the Berry Manor Inn caters primarily to couples, families with older children and individuals on business or looking for a respite from the hectic pace of today’s world. Specific guestrooms are better suited for a 3rd person in a room as they can accommodate twin beds or a rollaway or by location minimize the pitter-patter of little feet on the comfort of other guests. Our Rockland / Camden Maine lodging does not have high chairs, portable cribs or a regular children’s menu. As the rates are based on single or double occupancy, there is a $35 fee per person per night for any additional person of any age in any guestroom.

Third Party Gift Cards, AAA and Loyalty Discounts: Please let us know at time of booking if you are planning to redeem a 3rd party gift card (bedandbreakfast.com, etc…), AAA discount or a loyalty discount travel card from Select Registry. Blackout dates will often apply to festival, holidays and special event periods for use of these gift cards and travel discounts, as these represent discounted room rates for us. Bedandbreakfast.com gift cards are limited to $250 per reservation; cannot be used for reservations already discounted or with special offers; and are not valid for holiday or special events. AAA discounts are not offered on weekends or for holiday or special event periods and cannot be booked online.

Pets and Captain Nemo: Although the innkeepers love animals, our Rockland ME lodging does not allow animals (other than service animals) on premise. Several years ago the innkeepers adopted a rescue cat, Captain Nemo, and he does not like to share his domain. Captain Nemo is quite independent and stays outside or in the Innkeepers space. He does on occasion walk through the common areas of the inn. He does not enter guest rooms or the carriage house. Please let us know if this will pose a problem for you. The inn can recommend a “Bed and Bone” boarding facility nearby for your four-legged travel mate.

Prevailing Lodging Tax: All reservations and add-ons are subject to the State of Maine’s prevailing lodging and sales tax requirements. Current rates are 7% lodging and prepared food and 5% sales tax respectfully.

All policies above are subject to change and in the case of discrepancies the policy in effect at the inn will prevail. Policies stated above were last reviewed 1/5/13.