What Information Do We Collect and How Do We Collect It?
When you make a reservation at the Berry Manor Inn or Rockland Talbot House, inquire about making a reservation, inquire about our packages, services or small wedding events, whether on-line or through a direct phone call, we may ask you to provide personal information including your full name, mailing address, email address, the best contact phone number (home, work and/or cell), name of guests you are traveling with, how you heard about our property, dietary restrictions, special requests, dates of special events and valid credit card information or other payment details.
Cookies are data collection devices that are imbedded on certain pages of the website to help us measure the effectiveness of our web content. These files are saved to your computer’s hard drive and store information as well as your interactions and usage of our website. The primary purpose for the collection of this data is being able to continuously improve the efficiency of our website and to better able us to personalize your experience when using our site.
From time to time, we may utilize other cookies provided by specific external vendors we have contracted with to perform email marketing, sponsored links, conversion, referral tracking, advertisements, or other specific tasks related to understanding and better serving our customers. We ask that our 3rd party vendors be GDPR compliant and utilize secure industry standard software and data encryption techniques to protect any personal information including name, address, phone number, and credit card information such that it cannot be read over the internet.
How Do We Use the Information We Collect?
We use your information to manage your reservation as necessary to perform our contract with you to provide our services. In the normal course of our business, we use this information to register you to use our services, process your reservation and reservation payment, set up reservations for dinner and/or recreational activity reservations that you request for your visit, and to provide you with any other of our services as necessary to perform our contract with you.
We use your information to allow us to collect and analyze your personal preferences to enable us to personalize our services to you now and in the future to achieve a high customer service level we strive to achieve with every guest.
We store your data to help pre-populate fields to streamline the reservation process and to make it easier for you to provide relevant information when you choose to return to our website and/or property.
We will periodically communicate with you about specials, services or information which we think may be of interest to you. Please note that you will be able to opt-out of such communications on-line by initiating the opt out mechanism on electronic communications.
We use cameras to record CCTV footage throughout our parking areas, outside grounds, and exits to ensure the safety and security of our properties, premises, guests, and staff. We retain and share copies of this footage as required by law enforcement and insurance requirements in the event of an incident.
We may share or use personal data to comply with any legal obligations for which we are subject to by local, state, or federal law enforcement or other legal entities or documents.
Personal data given to us through our Wedding/Elopement RFP form or Wedding Questionnaire form may be shared with 3rd party providers to allow us to fulfill our contract with you to provide such services related to your wedding or event. These requested services include but are not limited to transportation, catering, dining, photography, off-site location permit, officiant, licensure, witnessing, wedding stylist and spa services.
Certain personal information is required for us to collect and retain to be able to fulfill our own legal and business obligations and thus is mandatory for you to provide if you want to use our services. If you are not willing to provide such data than we shall be unable to provide our services to you.
We only store your personal information for as long as necessary for the purposes described above.
Who Do We Share Your Personal Information With?
Please be advised that the Berry Manor Inn and Rockland Talbot House will never sell or share your personal information for financial gain. As part of making reservations with us or using our services for meetings, weddings, elopements or other events, you consent to us sharing your personal information as follows:
- With the owners and innkeeping staff of the Berry Manor Inn and Rockland Talbot House properties;
- With our webmaster;
- With local businesses to secure reservations for dinner, recreational activities, tours, flowers, etc. to meet our commitments to our guests;
- With our Point of Sale Reservation Software and Booking Engine;
- With specific 3rd parties that we contract with to help us process, store, convert, and/or analyze data, traffic and conversions on our behalf;
- Professional advisors we contract with to improve or manage our business operations;
- Law enforcement agencies;
- With trusted third parties on our behalf to make offers and send emails with information we believe may be of interest to our guests. You may choose to opt-out of this feature on-line at any time;
- If our properties are acquired by a third party the personal information of our guests will be considered one of the transferred assets;
- If we are under a legal duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply any contracts with our guests or customers, or to protect our rights, property, or safety of our employees, customers, or others. This includes the exchange of information with other organizations for the purposes of fraud protection, credit risk reduction, or national security.
To the best of our abilities, we shall ensure that any such transfers of personal data are lawful and that the information is kept secure and protected.
Data Security and Storage
At the Berry Manor Inn and Rockland Talbot House, we take our obligation for data security seriously. When guests make a reservation with us or engage in services with us, we use every precaution to safeguard the data we collect both online and offline. We commit to handling your personal information in strict confidence and to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage, removal and processing practices to protect against unauthorized access, disclosure, alteration or destruction of your personal information stored on our website and associated databases. We recognize that the internet itself is not a secure medium and we cannot guarantee the security of any data you disclose online. By doing business with us, you understand that we will take all reasonable precautions to protect your information, but you must fully accept the inherent security risks of providing information and data on-line over the internet and will not hold us liable for any breaches of data.
We use the industry standard Secure Sockets Layer (SSL) software to encrypt your personal information, including credit card number, name, and address, such that it cannot be read over the internet to protect your payment and personal information.
Last modified 8/17/2019